The US regulatory authority has sanctioned the entity's subsidiary with 123,000 euros for a computer failure that left 6 million emails from three-quarters of its staff out of supervision.
This event occurred between January 2014 and January 2019 when the subsidiary became aware of the existence of said computer failure and reported it to the authorities in February 2019.
As indicated in article 2110, the members of the regulator to which Santander belongs since 1994, have the obligation to supervise all mail that enters and leaves their employees related to the company's business.
Ana BotÃn's entity did not realize the problem until five years later when they started looking for an old email and could not find it.
According to Santander, this problem is already solved. They have implemented changes in the policies and processes they use in order to prevent this event from happening again in the future.
At the beginning of November, the subsidiary signed the document agreeing to pay the imposed penalty of 123,000 euros.